General Terms & Conditions | Promotions Terms & Conditions

General Terms & Conditions

'The Mirror Bingo' is a brand managed by Cashcade Limited (a UK registered company) ("Cashcade").
The games Cashcade promotes on this website are operated by Cassava Enterprises (Gibraltar) Limited (the "Company") under its remote gambling licence issued by the Government of Gibraltar. The games are powered by software belonging to Brigend Limited ("Brigend"). Brigend is a wholly-owned subsidiary of Cassava and both companies are Gibraltan
When you use this website, open an account and play games you enter into a legally binding contract with the Company as it operates this website and the games promoted by Cashcade on it. This legally binding contract is subject to the terms and conditions set out below, the privacy policy and the game rules displayed on this website from time to time (the "Terms and Conditions").
By playing at The Mirror Bingo ("Bingo"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Bingo is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You cannot play under any circumstances if you are not at least eighteen years of age.
Participation in the activities and games of Bingo (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law. For example, if you are located in the United States of America it is illegal for you to register or play Bingo or other games on this Website. Should we discover that you are located in the USA we reserve the right to immediately suspend your account.
The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or Bingo to be offensive, objectionable, unfair, or indecent.
You are only permitted to enter Bingo for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Bingo or the Web site is strictly prohibited.
Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.
The management of Bingo reserves the right to withhold payment to any player pending verification of the player's identity.
We make every effort to ensure that errors or mistakes do not occur in any Game. We reserve the right to void winnings or cash-ins enabled by wins resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game payouts) with any of the games offered. You will forfeit any winnings/losses that result from such errors or mistakes or technical faults.

Games

A new game is played every 3 to 5 minutes.
A new ball is called every 3 seconds.
There is a 1 card minimum purchase per game, and a maximum purchase of 24 cards per game.
Bingo is played in "Autoplay" mode, whereby players will always be notified of a winning bingo card.
The purchase of all cards is final.
In the case of there being more than one winning card, the prize will be split equally amongst the number of winners.

Instant Win - Game Disputes

If you feel that a game has played out unfairly then you must contact our Customer Support team with the Game ID and a screenshot of the game as it finished for us to assist you.

IMPORTANT NOTE: The outcome of every game played on our casino, instant win, slots and scratchcards is determined by a random number generator. The window in which you play the game displays a graphical representation of that outcome. In an instance where the flash game display fails to show any result, the game will still have been completed on our servers. In the event of a loss the stake will still be deducted from your account and in the event of a win the winnings will still be credited to your account.

Your account may be cancelled

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit card and/or sent to you by check. However, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Bingo account in any of the following circumstances:

If you have more than one active account for Bingo;
If the name on your Bingo account does not match the name on the credit card(s) used to make purchases on your Bingo account;
If you participate in a Bingo promotion and cashout before fulfilling the requirements of that particular promotion;
If you provide incorrect or misleading registration information
If you are not of legal age;
If you reside in a jurisdiction where participation in the Game is prohibited by law;
If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Bingo account;
If you have not played Bingo on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
If you have "charged back" any of the purchases made with your credit card on your Bingo account;
If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Bingo; OR
If the Company should become aware that you have played at any other on-line Bingo under any of the circumstances set out at 1 to 10 above.
The Company reserves the right to close Bingo accounts registered from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for the inconvenience caused.

The countries are: Albania , Armenia , Azerbaijan , Belarus , Belarussia , Bosnia , Bosnia and Herzegovina , Bulgaria , Croatia , Czech Republic , Estonia , Herzegovina , Hungary , Indonesia , Kosova , Latvia , Lithuania , Malaysia , Moldova , Montenegro , Romania , Russia , Russian Federation , Serbia , Slovakia , Slovenia , Ukraine and Yugoslavia .
By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Bingo software and the Bingo's server software, the result showing on the Bingo's server software shall be the official and governing result of the Game.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
The Company reserves the right, in its sole discretion and without notice to you, to add new activities or games to Bingo or to discontinue any activity or game of Bingo at any time.
If you do not log onto your Bingo account for a period of 180 days, any balance in your account will be forfeited to the Company.
You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games. You are solely responsible for any purchases and/or losses that may occur on your account.
The Company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter Bingo because of anything other than the Company's error.
The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicise your actions together with your identity and e-mail address, as well as to circulate this information to other Bingo and gaming companies, banks, credit card companies, and appropriate agencies.
You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of Bingo's server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
'The Mirror Bingo' is the trade name of the Company, and you obtain no rights to such term, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
We recommend that customers print out all transaction data, rules of the game and payment methods and keep them in an easily accessible place.
The minimum purchase on the site is £10. The denominations of the purchases are of £10
The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Bingo management and put into immediate effect. Such procedural changes will only be in response to the interests and security of Bingo or the players.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing Bingo.
Please note that a separate Terms and Conditions exists for the claiming of promotional offers.